Here at Junior Couture we take pride in our brands & products and hope you do too!
Our aim is for your to be completely satisfied and happy with you order but if for any reason you are not and wish to return an item then please do so within 14 days of delivery for a refund or exchange. If we do not receive the return within this time frame, unless previously agreed, regretfully we will be unable to honor our refunds policy.
How to Return
Please contact us at firstname.lastname@example.org to let us know the items you wish to return. Please package all items carefully with each one in its original condition and with all labels and packaging attached, including hangers and plastic wrapping. Items should not show any signs of wear or damage. Should you require us to arrange a return collection then please let us know, this cost will be deducted from your refund. All returns should be via a traceable method as we are not responsible for losses.
Please note *Sale items must be returned within 7 working days for a refund or credit note.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Within 3 business days we will notify you that your refund has been processed to your original payment method. If you paid using "Cash on Delivery" the refund will be in the form of a credit note for a future purchase on the Junior Couture website.
CANCELLING YOUR ORDER
You are free to cancel your order at any time before delivery of the items(s). You will be refunded the full amount paid including delivery charges if cancelled prior to dispatch.
HOW TO CANCEL YOUR ORDER
Please notify our customer service team in writing by emailing us your confirmation email to email@example.com within 24 hours of placing your order. In the instance where your order has already been delivered to you, please follow the above steps.
Sheikh Zayed Road